Refund Policy
At Amethyst Goddess Crystal Shop, we prioritize the satisfaction of our customers and aim to provide you with the finest quality products. Please take a moment to read our refund policy to understand our guidelines for returns and exchanges.
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Returns and Exchanges: We do not accept returns or exchanges for most of our products due to their fragile nature and the importance of maintaining the integrity of their packaging. However, we do offer returns for specific items such as bracelets, necklaces, and certain crystals. These eligible items for return will be clearly mentioned on the product page.
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Return Period: If you wish to return an eligible item, it must be shipped back to us within 14 days from the date of delivery. After this period, unfortunately, we won't be able to accept returns.
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Return Process: To initiate a return, please contact our customer support at info@amethystgoddess.com. Our team will provide you with the necessary instructions and information to facilitate the return process.
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Shipping Charges: Please note that shipping charges are non-refundable. The cost of returning the item to us will be borne by the customer.
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Restocking Fee for Orders $200+: Orders with a total value of $200 or more will incur a 10% restocking fee if returned. This fee covers the costs associated with processing and restocking the returned item.
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Final Sale and Sale Items: All orders of final sale and items marked as "Sale" are non-returnable and non-exchangeable. We recommend carefully reviewing the product details before purchasing these items.
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Return Address: When returning an eligible item, please send it to the following address:
2412 Andros Lane Fort Lauderdale FL 33312
Please remember that our refund policy is designed to ensure the safety of our delicate products and provide a clear understanding of our return process. We appreciate your understanding and cooperation in adhering to these guidelines.
If you have any questions or concerns regarding our refund policy, please feel free to reach out to us at info@amethystgoddess.com. Thank you for choosing Amethyst Goddess Crystal Shop for your crystal needs.