Welcome to Amethyst Goddess! To provide you with the best possible customer service, we have put together a comprehensive list of frequently asked questions. We understand that you may have additional questions or require further assistance, which is why we encourage you to reach out to us at info@amethystgoddess.com during our business hours of Monday through Friday, 9am to 5pm EST. Our dedicated team is here to help and will do our best to answer any questions you may have. We look forward to hearing from you!


Changing or Cancelling an order

Due to the rapid processing of orders at Amethyst Goddess Crystals, we regret that we cannot alter the delivery address, shipping method, or modify or cancel your order once it has been confirmed.

Final Sale Items & Promotional Terms Conditions

Please note that items featured in the sale category, including One-Of-A-Kind Crystals and Large Crystals, are considered final sale items and are not eligible for return. Additionally, the use of discount codes and promotions is limited to one per order and cannot be applied in combination with any other offers.

What are your payment methods?

At Amethyst Goddess Crystals, we aim to provide you with a variety of convenient and secure payment options to accommodate your needs. Here’s a list of the payment methods we accept:

  • Credit Cards: We welcome all major credit cards for payment. Whether you hold a Visa, MasterCard, American Express, or Discover card, you can easily use it to complete your purchase.
  • PayPal: For those who prefer to use PayPal, we offer full support for this service, allowing you a quick and secure way to pay without sharing your financial information.
  • Gift Certificates: Have a gift certificate? You can redeem it for any purchase at our store. Simply enter the certificate code at checkout.
  • Affirm: Affirm provides a flexible way to make your payments in installments. By choosing Affirm at checkout, you can set up a payment plan that works for you.
  • Zip Pay: Also known as 'Zip,' this service lets you buy now and pay later in installments, making it easier to budget for the crystals you love.

Our installment pay-over-time options with Affirm and Zip Pay make it convenient for you to spread the cost of your purchase over a series of payments, giving you the financial flexibility you need. If you have any questions regarding our payment methods or need assistance during checkout, please don’t hesitate to contact our customer service team for help.

Will I get charged Sales Tax?

Florida residents will be charged sales tax.

Shipping & Returns

How much will it cost to ship my crystal?

For all domestic orders within domestic United States ( not including Hawaii and Alaska):

Orders less than $75 ~ $8.75 Ground Shipping

Order above $75 ~ FREE Ground SHIPPING

For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package. International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.

What is your processing time after I place an order?

We appreciate your purchase with Amethyst Goddess! To provide you with the best service, here's what you can expect regarding the processing and shipping of your order:

  • Order Processing: After placing your order, please allow 3 to 5 business days for us to process, prepare, and package your items with care. This timeframe is dedicated solely to getting your order ready to leave our hands but does not cover the transit period to your location.
  • Larger Crystals: Orders including our larger crystals may require extra time for packing to ensure they're securely wrapped and protected for their journey to you.
  • Peak Periods: Note that during high-demand times, our processing of your order might take a bit longer due to the volume of orders we're handling.
  • Shipping Schedule: We don't ship on Saturdays, Sundays, or national holidays. Generally, orders are shipped within 2 to 3 business days from when you make your order. If there are any stock issues that may delay your order, we'll let you know promptly via email.
When will I expect my order?

we strive to deliver your order as quickly and safely as possible. Here's an overview of what to expect in terms of delivery times:

  • Continental US Deliveries: Orders typically arrive within 2 to 7 business days when shipped within the continental United States.
  • Ground Shipping: For orders sent via Ground shipping, the estimated delivery time ranges from 7 to 14 business days.
  • Expedited Shipping: If you choose an expedited shipping method, you can anticipate your order arriving in approximately 1 to 5 business days, depending on the level of service you select.
  • International Deliveries: For our international customers, please allow up to 6 weeks for your items to arrive.
  • Non-Business Days: Remember, the delivery times mentioned exclude weekends and public holidays.

We pack each order with care and attention to ensure your items reach you in perfect condition. Should you require assistance with your shipping options or have any concerns about timing, our customer service team is ready to assist you. Thank you for shopping with Amethyst Goddess!